By Rafael Aquino

Published April 15, 2020  


There is much to be said of associations and the way they try to manage residents by posting rules on every corner. Have you ever pulled up to an association entrance and have seen three plus signs telling you what to do and how to do it? Have you toured the pool area and found signs on every corner telling you what to do and what not to do? I know I see it all the time, and in my humble opinion, it doesn't make much sense.


I understand the intention of the board and management; however, I'm sure 99% of the visitors or residents don't take the time to read those rules and regulations. My experience has shown me over time that these signs don't prevent the violators from acting; what they do, is allow the enforcer the opportunity to enforce.


Don't get me wrong, it's essential to post rules where needed; however, the sign(s) should contain information that is quick to read, to the point, and straightforward. If you follow these few steps when creating rules, I believe you'll maximize your success as you encounter more residents abiding by the rule('s)

  1. Create rules that are logical and reasonable.

  2. Create rules that harmonious and consistent with the governing docs.

  3. Create rules you can actually enforce. 

  4. Create consequences and potential remedies of enforcement.

Enforcement is no easy task, and the responsibility should not fall solely on management or its committees. More gets done if you get the buy-in of residents politely and kindly. Remember, you get more with honey than vinegar. You'll always have that small group that does as they please; however, if you planned properly, you could focus on curbing those individuals rather than punishing the majority.


During the creation of the rules, make sure you have a plan to educate the residents. Some of the options we've seen are education via a committee, town hall meeting, e-blast, or, better yet, a gathering of residents. Further, constant communication and consistency have always won the game for us.


Remember to always consult with your association attorney to obtain the necessary steps for such changes, avoid any potential conflicts with the docs or potential liabilities.

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As the Co-Founder and CEO of Affinity Management Services, Rafael P. Aquino leads his team to redefine excellence. They serve community   associations   efficiently

and effectively with dedication and passion. Rafael’s energy and positive spirit is the foundation of Affinity Management Services’ company culture, which instills enthusiasm and excitement when providing expert advice to its board members and relieving the day-to-day burdens of running a community association.


Since 2007, Rafael has developed a work culture that values responsive and high-quality services. He has led his team by following a proactive vs reactive philosophy. The same approach Rafael instills in the day to day operations of each association. Today, Affinity Management Services maintains its success and benefits as a result of the foundation Rafael has built and continues to foster by providing educational seminars, continuing education classes for association managers and board members alike.

Rafael and his team help condominium and homeowners’ associations save money and improve their communities. His calm, personable, and service-oriented nature helps him to establish strong relationships with ease. Rafael is known as a sincere and honest leader who looks out for the best interests of his clients and communities, and he strongly advocates for their needs. His role requires coordination and communication, as such he takes logical and intelligent steps to approach challenges head-on.

As a graduate of Florida International University’s electrical engineering program and a licensed community association manager, Rafael’s education and skills equip him with unique insights to tackle complex problems through critical thinking. He understands how each component within a system works together in order to effectively arrive at solutions, techniques, and conclusions. Therefore, as he manages the multiple challenges of running a community association management company, he understands how each property is its own unique system and tailors’ specific services to assure that all their needs are met.

For more information about Rafael P. Aquino and Affinity Management Services please visit or call 1-800-977-6279

Doral Office: 8200 NW 41st ST

Suite 200

Doral, FL 33166

Broward Office: 150 S Pine Island RD Suite 300

Plantation, FL 33324

O: 800-977-6279 ● F: 305-325-4053

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