SIMPLE AND TO THE POINT
By
Rafael Aquino
Published April 15, 2020
There is much to be said of associations and the way they try to
manage residents by posting rules on every corner. Have you ever
pulled up to an association entrance and have seen three plus signs
telling you what to do and how to do it? Have you toured the pool
area and found signs on every corner telling you what to do and what
not to do? I know I see it all the time, and in my humble opinion,
it doesn't make much sense.
I understand the intention of the board and management; however, I'm
sure 99% of the visitors or residents don't take the time to read
those rules and regulations. My experience has shown me over time
that these signs don't prevent the violators from acting; what they
do, is allow the enforcer the opportunity to enforce.
Don't get me wrong, it's essential to post rules where needed;
however, the sign(s) should contain information that is quick to
read, to the point, and straightforward. If you follow these few
steps when creating rules, I believe you'll maximize your success as
you encounter more residents abiding by the rule('s)
-
Create rules that are logical and reasonable.
-
Create rules that harmonious and consistent with the governing
docs.
-
Create rules you can actually enforce.
-
Create consequences and potential remedies of enforcement.
Enforcement is no easy task, and the responsibility should not fall
solely on management or its committees. More gets done if you get
the buy-in of residents politely and kindly. Remember, you get more
with honey than vinegar. You'll always have that small group that
does as they please; however, if you planned properly, you could
focus on curbing those individuals rather than punishing the
majority.
During the creation of the rules, make sure you have a plan to
educate the residents. Some of the options we've seen are education
via a committee, town hall meeting, e-blast, or, better yet, a
gathering of residents. Further, constant communication and
consistency have always won the game for us.
Remember to always consult with your association attorney to obtain
the necessary steps for such changes, avoid any potential conflicts
with the docs or potential liabilities.
