WE ARE IN THIS TOGETHER
Published March 18, 2020
These past few days/weeks, many of us have experienced a
significant impact on our work lives as well as our personal lives.
What’s transpired with COVID-19 (Coronavirus) could have never been
predicted. However, during these kinds of times/situations is when
we most stay calm and work as a unit to get through it. Below I’ve
listed some of the steps we are taking to protect our clients and
The board should also consider closing fitness centers, clubhouses,
and encourage residents to take the next elevator if someone is
inside. If you haven’t done so yet, now is the time to redirect your
janitorial and maintenance crews to focus on cleaning all high touch
point areas (railings, elevator buttons, door handles, mailroom,
front desk, etc.) Maintenance should also consider changing your AC
filters more frequently and making sure they are using HEPA filters
Doors – Interior
doors that don’t pose a security threat to the building should be
left open with some door stopper, so it doesn’t have to be touched
each time someone comes in or out.
Meetings – All
meetings should be canceled with proper notice unless they are held
online or via a conference call. As of the date of this posting,
we’ve been instructed to keep any gatherings or meetings below eight
Office - Your
front lines will be your team, so it's just as vital that you take
care of them. Office visitation should be reduced or potentially
eliminated. Communication between residents and management is
recommend to be conducted via email or telephone call.
Residents – Most
residents should be asked to practice social distancing; however,
it’s vital that we keep our neighbors in mind. This is an excellent
opportunity to ask if they need anything or how you can lend a hand.
your building have the capability to allow the manager /
administrative team to work from home? Are they able to take
resident's calls as well? Are tenants or new owners able to apply to
the association online? Can mass communications and updates be
provided should the office need to close and staff work from home?
Proactive Approach – There is a hand full of organizations
that specialize in Bio-hazard, Trauma, and infectious disease
cleaning. As such, if your building has a high occupancy of older
residents or residents that want to avoid the threat, you could
consider having the building professionally cleaned throughout this
City/Statewide shutdown – I
wouldn’t be surprised by the time this blog is posted we aren’t in a
city or statewide lockdown. Most managers, assistant managers,
admins, and front desk personnel should be able to work from home;
however, how will your association address the rest of your team
member's pay? Will, your association, pay janitorial, or maintenance
should they not be able to go to work? In my opinion, there is no
better time to show your team members how much you care for them by
letting them know that your association will be there for them
during this difficult time. Many organizations have done just that
by increasing their employee's sick/vacation time.
What will your association do?
This virus will reshape many things for our society and our
associations alike. The impact will last for months however, if we
handle it with caution, patience, optimism, and with the
understanding that we could have never calculated this, than we will
be in a better place to do what’s right for our communities.
Remember, we are all in this together.