SOUNDS GOOD IN THEORY AND LOOKS GOOD ON PAPER, BUT……!

By Darlys Walker

Published August 15, 2012

Yes, there is always a BUT!  It is correct that studies show water usage decreases when sub-meters are installed, which benefits the Association as a whole, and sub-metering can be done relatively inexpensively. In theory, this would financially benefit the Association.

BUT…

  

And here it is, a number of our Associations have made the decision, as allowed via their documents, to go to sub-meters. They utilize a company to bill out the actual billing, and yes the billing is decreased. HOWEVER, delinquency INCREASES!  This creates more of a financial hardship for the Association!

  

The problem is that the community continues to be on a “master meter”, which is billed to and paid by the Association.  Adding a sub-meter system will require the homeowners to now make two payments monthly as opposed to one.  The billing company sends out the bills to the Homeowners. This typically adds an administrative cost of $3-$6 per month to each bill.  Billing is typically 45 days behind and the average delinquency on these sub meter accounts runs approximately 25% or more.

  

There is little recourse for nonpayment.  Typically, there is no allowance for disconnecting water service for nonpayment, and most of our boards soon regret their decision to move forward with the program.

No, it is not fair for a homeowner to pay more than their fair share, but historically we hear this complaint about almost all of the services in an Association.  For instance, why should I have to pay for the fitness center, I don’t work out? Or I don’t use the pool and clubhouse, why should I have to pay for those expenses? BUT, when a homeowner purchased their unit they hopefully read the documents and understood the financial commitment they were making to all other homeowners as part of the Association.

  

As a CAM, we would suggest working with the Board and water company to implement ways of saving water and take a proactive management approach to decreasing usages as opposed to imposing sub-meters. I am interested in hearing your thoughts and if you have seen the addition of sub-meters successfully meet the expectations of the Boards.


 
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Darlys Walker

Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

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For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.


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