The Contract is up for Renewal

By Darlys Walker

Published October 10, 2012


As a CAM, managing over 18,000 units and dealing with hundreds of Board members, we find one basic mistake continuously made! That mistake is, Failure to Communicate Poor Performance!


Often times a CAM or the CAM firm donít know the Board is unhappy until itís time to renew the Management contract and the CAM/FIRM is terminated! Certainly there are those occasions where the Board has repeatedly conveyed their unhappiness and the CAM has failed to step up to the plate.


Unfortunately, there are times where the Board members simply donít want any chance of confrontation, so they allow issues to go unresolved until they reach a point of no return.


If I could be so bold as to make a couple of suggestion they would be as follows,


1. Have a roundtable combined of Board members and CAM staff and develop a ďQuarterly Management Review FormĒ. Not only does putting expectations down on paper ensure the CAM knows what is important for the Board, but the CAM likely will provide input during development that will shed light on areas of importance the Board might not have considered!


2. Follow up on the Quarterly Review, pre-plan the review dates and hold to them. Each Board member should come to the meeting with a completed review form, providing both positive and negative feedback as to the CAM/FIRMs quarterly performance.


The Boards expectations have been established in advance so honest feedback should be well received by the CAM/firm, and not viewed as confrontational. Make sure an executive from your CAM firm is also involved in the development of the review form as well as in the quarterly reviews, after all Strong Quality service begins with EXCELLENT, INVOLVED Leadership at the top.


By utilizing this system, the Board and CAM will work together as a team towards accomplishing the same goals. Remember a problem canít be fixed if no one says itís broken!


Make no mistake, if your CAM/FIRM are unwilling to participate in a quarterly review process or their executives are unwilling to attend. You absolutely have the wrong team in place.

All fields are mandatory!

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Darlys Walker

Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  


   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.


   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  


   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  


   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.


   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

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