Contract is up for Renewal
October 10, 2012
a CAM, managing over 18,000 units and dealing with hundreds of
Board members, we find one basic mistake continuously made! That
mistake is, Failure to Communicate Poor Performance!
times a CAM or the CAM firm donít know the Board is unhappy
until itís time to renew the Management contract and the
CAM/FIRM is terminated! Certainly there are those occasions
where the Board has repeatedly conveyed their unhappiness and
the CAM has failed to step up to the plate.
there are times where the Board members simply donít want any
chance of confrontation, so they allow issues to go unresolved
until they reach a point of no return.
I could be so bold as to make a couple of suggestion they would
be as follows,
Have a roundtable combined of Board members and CAM staff and
develop a ďQuarterly Management Review FormĒ. Not only does putting
expectations down on paper ensure the CAM knows what is
important for the Board, but the CAM likely will provide input
during development that will shed light on areas of importance
the Board might not have considered!
Follow up on the Quarterly Review, pre-plan the review dates and
hold to them. Each Board member should come to the meeting with
a completed review form, providing both positive and negative
feedback as to the CAM/FIRMs quarterly performance.
Boards expectations have been established in advance so honest
feedback should be well received by the CAM/firm, and not viewed
as confrontational. Make
sure an executive from your CAM firm is also involved in the
development of the review form as well as in the quarterly
reviews, after all Strong Quality service begins with EXCELLENT,
INVOLVED Leadership at the top.
utilizing this system, the Board and CAM will work together as a
team towards accomplishing the same goals. Remember a problem
canít be fixed if no one says itís broken!
no mistake, if your CAM/FIRM are unwilling to participate in a
quarterly review process or their executives are unwilling to
attend. You absolutely have the wrong team in place.