WHO IS RESPONSIBLE FOR GETTING BIDS AND OVERSEEING INTERIOR REPAIRS?

By Darlys Walker

Published May 16, 2018  

Having just experienced a major water leak in a 21 story high rise, it became apparent that the unit owners don’t understand what the process is, and what they are responsible for handling.

The background history is simple. During the annual fire/sprinkler inspections, a sprinkler head broke off (prior to the system being drained) and flooded approximately 30 units. Management responded immediately, called out a remediation company and in speaking with the vendor, they assumed all responsibility for the disaster. The vendor’s insurance carrier and the association’s insurance carrier were put on notice. Unit owners were also advised to put their carriers on notice.

As adjusters were coming out to assess the damage, unit owners began demanding that either the board and or management should be responsible for calling contractors to get bids for their units so they could choose a vendor. Additionally they demanded to know, in writing, how the Board and Management would be supervising the repairs and how we would guarantee the quality of workmanship, replacement materials and safety of their personal belongings while work was underway. Owners were of the opinion that since a vendor hired by the board and management caused the problem, it was the board and managements responsibility to get their units repaired. Unfortunately, neither a board, nor management firm will assume the responsibility for interviewing, hiring or supervising repairs inside someone’s unit. I agree it’s a huge inconvenience for the damaged unit owner, however, the board and management will work tirelessly to ensure insurance proceeds are adequate to fund the cost of repairs. We cannot assume the liability for your interior repairs. What is satisfactory to us, may not be satisfactory for you!
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Darlys Walker, Founder and CEO of Condominium Concepts Management, Inc. (CCM), is recognized for her straight talk, subject matter expertise, and valued insights regarding real  

state management, leasing, and HOAs. Her company serves a diverse portfolio of properties, from 16-units up to 600 as well as large mixed-use developments.  

 

   From its beginnings in 2000, CCM has become a well-respected asset manager and now works with over 100 associations with 16,000 units served by over 300 employees. Darlys and her team deliver resources and responsiveness through six regional offices - in Orlando, Miami, Jacksonville, Charleston, Nashville and Atlanta.

  

   Darlys Walker is best known for her passion and precision, understanding that the only difference that matters in today's demanding marketplace is service delivery ... doing what is promised and what is right. She knows that every community serves two masters ... the property owner/developer and the resident/homeowner. "If we are not equally responsive to both, we are not doing our job," she states.  

 

   Her clients say it best: "Darlys really knows her stuff" ... "at the top of her profession and it shows in the caliber of her clients" ... "delivers quality resources that match up well with needs and expectations that are really rigorous."  

 

   She is a licensed Real Estate Broker in four states, holds an Associate's Degree in Marketing and has earned the Accredited Real Estate Manager designation from the Georgia Institute of Real Estate Management. Also she is one of few certified as a Lead-Based Paint Abatement & Removal Trainer in Georgia.

  

   Darlys Walker and her team have been selected to manage the condominium conversion process and day-to-day operations for many of the Southeast's most high-profile condominium communities including luxury high-rises, mid-rises and garden-style homes. Most recently she has been recognized as an expert in 're-versions' of communities from condominiums to leased homes, as well as repositioning projects. A visionary and a tireless perfectionist, Darlys demonstrates hands-on leadership, working individually with each client and staff associate to achieve defined business outcomes and satisfaction.  

  

  For more information about Darlys Walker and Condominium Concepts Management, Inc. please visit www.condominiumconcepts.com.

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